In view of the rapid technological developments in the field of interactive multichannel customer contact, innovation is a must. Contact Center Live is continuously working to respond quickly and effectively to the dynamics of the market and continues to develop new off-the-shelf and custom solutions.


Read More


Zendesk centralises all your customer contacts, so nothing gets missed anymore and everything is searchable from a single location. Whether your customers contact you by e-mail, phone or through a chat session, you can manage all your contacts from one system.


Read More


A unique and powerful software package for your entire business, developed by a company that wants to change the way you work in the long term. Increase sales, make smarter decisions and build better relationships with customers. Your life's work, enhanced by Zoho.


Read More


We have been a MyQM preferred partner since 2020, and we are working to provide agents with the right tools to continuously improve. Use the best coaching software to improve service quality.


Read More


The HUCC Salesforce integration directs Voice, Emails, Chat, Social media requests to the right employees. So your team works smarter with the information available in Salesforce, while your customers get the answers they are looking for quickly and reliably.


Read More


Voice over IP, or VoIP, means making phone calls over the internet. It’s very simple. You use your existing internet connection for all your calls/telephony activities. In other words, IP phones work via the internet and not via a telephone network.


Read More

"Customer contact is not one-time and superficial. It is a continuous process consisting of multiple layers: from communication with the customer to handling and reporting and monitoring. Only by looking at customer contact at all levels can you create a 360-degree customer view and work towards that optimal customer experience."

Rob Wegdam, founder of Contact Center Live.

 

12+ years of experience - 100+ clients helped

Our clients include:

Efficient, pleasant, personal

Thanks to our pragmatic, no-nonsense mentality and our ability to react quickly, working with us is always efficient, pleasant and personal. We live and breathe the optimal customer experience.

Meet our experts