Easy
The Right Software Can do a Lot For Your Company
Vocalcom makes it easy for contact centers to optimize operations and processes while providing customers with self-service interactions that are simple, efficient and available over any channel. A truly omnichannel platform can help you reach new levels of productivity and operational efficiency while building a more personal relationship with every customer. Give your customers the best experience, every time while creating personalized, conversational experiences, no matter where or how customers interact with your company.
Secure & Reliable
Highly secure, scalable and easy-to-use
Scale On Demand. Regain Control. Manage the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers. In addition, features like skills-based routing, prioritized calls, and data-driven routing allow you to provide your customers with a truly personalized experience. Best of all, Vocalcom Vitual Hold can eliminate hold time by giving to your customers the option to receive an agent callback when their position arrives to the front of the queue, smoothing out call spikes, and giving customers back what they value most – their time.
" Change the color to match your brand or vision, add your logo, choose the perfect layout, modify menu settings, add animations, add shape dividers and more. "
— Marc Scott, Executive Officer
Fast
Turn your contact center into a competitive weapon
Simplicity for the business user. Rich functionality for the enterprise. Developing contact centers "the old way" (on-premise hardware and software) was complex, expensive, and very time-consuming. Moving your contact center to the cloud changes everything — Vocalcom delivers a cloud based contact center based on an innovative distributed approach that eliminates the need for legacy server-centric architecture. Unlike traditional hosted contact center software offerings, Vocalcom offers a free 24x7, ultra-responsive customer support when you have questions or want to brainstorm ideas. Using this technology, contact centers can improve agent productivity, while driving up customer satisfaction and loyalty. See for yourself today, how easy it can be to set up a feature-rich, flexible and reliable contact center in the Cloud with Vocalcom.
Interactions
Manage all customer interactions as one single conversation
A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction.
Vocalcom creates a call cadence that drive efficiency and results with features such as multi-line dialing, one touch SMS, list prioritization and local presence. Additional features like voicemail drop enable reps to quickly leave prospects messages and seamlessly move on to their next customer. Vocalcom for Sales is native to Salesforce.
Bruce Sattler
Ook Vocalcom in uw communicatiekanalen integreren?
Verbeter uw klantcontact vandaag nog door al uw communicatiekanalen te integreren in Salesforce. met het Vocalcom cloud-contactcentrum dat is gebouwd voor Salesforce.com
Great investment
An ROI of nearly +350% is unheard of for
With Vocalcom Cloud, upfront investment for hardware and software are eliminated. Cost savings also stem from reduced maintenance, labor and IT support costs. The platform helps to reduce handle times, improve visibility and pair agent and customer on data and personality, increasing overall productivity by as much as 25 percent. Learn How Vocalcom Cloud-based Contact Center Platform Delivered an ROI of +350%. This could be the beginning of a beautiful relationship.
Self service
Less complexity, more control
Vocalcom is the all-in-one contact center solution that enables you to interact with your customers over phone, email, chat, text, or social posts all within a single application while offering customization and integration. Vocalcom cloud contact center solution remove geography from the equation as wherever you have an internet connection and a computer you can have a contact center with an integrated ACD, IVR, dialer, recorder and a comprehensive business analytics suite. Built on the Amazon AWS Platform, our cloud contact center allows you to drastically enhance the speed of customer service, sales performance, and business agility.
Contact us or request a demo
We’d love to help you continuously and visibly improve your customer service. Interested? Please feel free to contact us with no obligation. Together we will create the ideal customer journey for your customers.
Contact us or request a demo
We’d love to help you continuously and visibly improve your customer service. Interested? Please feel free to contact us with no obligation. Together we will create the ideal customer journey for your customers.