Designed so non-techies can still be power users. And it's intuitive so training agents and supervisors is simple.

Secure & Reliable

Over 10 billion+ interactions processed a year. Redundant data centers, geographically dispersed, with failover capability.


Your contact center can be up and running in days, not months. Scale up or down with one easy phone call.


A new generation of cloud contact center platform that works with existing systems and supports ALL channels.

Great investment

Cost savings also stem from reduced maintenance, labor and IT support costs.


Vocalcom is the all-in-one contact center solution that enables you to interact with your customers over any Chanel.


The Right Software Can do a Lot For Your Company

Vocalcom makes it easy for contact centers to optimize operations and processes while providing customers with self-service interactions that are simple, efficient and available over any channel. A truly omnichannel platform can help you reach new levels of productivity and operational efficiency while building a more personal relationship with every customer. Give your customers the best experience, every time while creating personalized, conversational experiences, no matter where or how customers interact with your company.

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Secure & Reliable

Highly secure, scalable and easy-to-use

Scale On Demand. Regain Control. Manage the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers. In addition, features like skills-based routing, prioritized calls, and data-driven routing allow you to provide your customers with a truly personalized experience. Best of all, Vocalcom Vitual Hold can eliminate hold time by giving to your customers the option to receive an agent callback when their position arrives to the front of the queue, smoothing out call spikes, and giving customers back what they value most – their time.

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" Change the color to match your brand or vision, add your logo, choose the perfect layout, modify menu settings, add animations, add shape dividers and more. "

— Marc Scott, Executive Officer


Turn your contact center into a competitive weapon

Simplicity for the business user. Rich functionality for the enterprise. Developing contact centers "the old way" (on-premise hardware and software) was complex, expensive, and very time-consuming. Moving your contact center to the cloud changes everything — Vocalcom delivers a cloud based contact center based on an innovative distributed approach that eliminates the need for legacy server-centric architecture. Unlike traditional hosted contact center software offerings, Vocalcom offers a free 24x7, ultra-responsive customer support when you have questions or want to brainstorm ideas. Using this technology, contact centers can improve agent productivity, while driving up customer satisfaction and loyalty. See for yourself today, how easy it can be to set up a feature-rich, flexible and reliable contact center in the Cloud with Vocalcom.

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Manage all customer interactions as one single conversation

A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction.

Vocalcom creates a call cadence that drive efficiency and results with features such as multi-line dialing, one touch SMS, list prioritization and local presence. Additional features like voicemail drop enable reps to quickly leave prospects messages and seamlessly move on to their next customer. Vocalcom for Sales is native to Salesforce.

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Bruce Sattler

Ook Vocalcom in uw communicatiekanalen integreren?

Verbeter uw klantcontact vandaag nog door al uw communicatiekanalen te integreren in Salesforce. met het Vocalcom cloud-contactcentrum dat is gebouwd voor Salesforce.com

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Great investment

An ROI of nearly +350% is unheard of for

With Vocalcom Cloud, upfront investment for hardware and software are eliminated. Cost savings also stem from reduced maintenance, labor and IT support costs. The platform helps to reduce handle times, improve visibility and pair agent and customer on data and personality, increasing overall productivity by as much as 25 percent. Learn How Vocalcom Cloud-based Contact Center Platform Delivered an ROI of +350%. This could be the beginning of a beautiful relationship.

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Self service

Less complexity, more control

Vocalcom is the all-in-one contact center solution that enables you to interact with your customers over phone, email, chat, text, or social posts all within a single application while offering customization and integration. Vocalcom cloud contact center solution remove geography from the equation as wherever you have an internet connection and a computer you can have a contact center with an integrated ACD, IVR, dialer, recorder and a comprehensive business analytics suite. Built on the Amazon AWS Platform, our cloud contact center allows you to drastically enhance the speed of customer service, sales performance, and business agility.

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Contact us or request a demo

We’d love to help you continuously and visibly improve your customer service. Interested? Please feel free to contact us with no obligation. Together we will create the ideal customer journey for your customers.