{"id":6943,"date":"2025-04-11T15:14:42","date_gmt":"2025-04-11T14:14:42","guid":{"rendered":"https:\/\/sleepy-bardeen.85-214-143-123.plesk.page\/home\/"},"modified":"2025-04-14T13:30:47","modified_gmt":"2025-04-14T12:30:47","slug":"home","status":"publish","type":"page","link":"https:\/\/contactcenterlive.nl\/en\/","title":{"rendered":"Home"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; column_width_pixel=&#8221;528&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h6&#8243; text_size=&#8221;h6&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;213049&#8243; text_color_type=&#8221;uncode-palette&#8221;]AI cloud Contact center[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-163351&#8243; uncode_shortcode_id=&#8221;114290&#8243;]Improve customer service directly and visibly[\/vc_custom_heading][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;181282&#8243;]With the rapid technological developments in the field of interactive omnichannel customer contact, innovation is a must. Contact Center Live is constantly working to respond quickly and skillfully to market dynamics and continues to develop new (AI) solutions.[\/vc_column_text][vc_empty_space empty_h=&#8221;1&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h4&#8243; sub_lead=&#8221;small&#8221; subheading=&#8221;Engage your customers wherever they are, regardless of their communication channel, with an intuitive and flexible contact center solution to intelligently manage your inbound and outbound contacts. For smoother customer relationships and more productive agents.&#8221; uncode_shortcode_id=&#8221;160382&#8243;]Customer Service[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h4&#8243; subheading=&#8221;Find detailed transcripts of conversations using AI, easily identify whether key words are spoken and extract crucial information to gain insights into your customer contact.&#8221; uncode_shortcode_id=&#8221;113081&#8243;]Compliance &amp; Security[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_button border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fcontactcenterlive.nl%2Fen%2Fai-cloud-contactcenter%2F|title:Zendesk&#8221; uncode_shortcode_id=&#8221;207767&#8243;]Read more[\/vc_button][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; mobile_height=&#8221;340&#8243; uncode_shortcode_id=&#8221;153060&#8243;][vc_single_image media=&#8221;3467&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;157540&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; uncode_shortcode_id=&#8221;209570&#8243;]Improve your customer contact by integrating all your communication channels with <a href=\"https:\/\/vocalcom.com\" target=\"_blank\" rel=\"noopener\">Vocalcom<\/a>.[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; back_color=&#8221;cloud42-gradient-bottom&#8221; overlay_color=&#8221;color-wayh&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; el_class=&#8221;client-logo-quote&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;3\/4&#8243; mobile_height=&#8221;340&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243;]Customer contact is not one-time and superficial. It is a continuous process consisting of several layers: from customer communication to handling to reporting and monitoring. Only by looking at customer contact at all levels will you create a 360-degree customer view and work toward that optimal customer experience.[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;101516&#8243;]Boudewijn Chamuleau, Founder Contact Center Live[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_single_image media=&#8221;3914&#8243; media_width_percent=&#8221;79&#8243; alignment=&#8221;right&#8221;][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;right&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_right&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; mobile_height=&#8221;340&#8243; uncode_shortcode_id=&#8221;921730&#8243;][vc_single_image media=&#8221;3488&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;124688&#8243;][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; column_width_pixel=&#8221;528&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h6&#8243; text_size=&#8221;h6&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;135427&#8243; text_color_type=&#8221;uncode-palette&#8221;]AI Customer Support[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-163351&#8243; uncode_shortcode_id=&#8221;617586&#8243;]The best customer experience through smart help desk software[\/vc_custom_heading][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;163465&#8243;]<\/p>\n<p style=\"font-weight: 400;\">With <a href=\"https:\/\/zendesk.nl\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>, you centralize all your customer contacts, so nothing escapes you and everything is searchable from one location. Whether your customers contact you via email, the phone or a chat session, you can manage all contacts from one system.<\/p>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;1&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h4&#8243; subheading=&#8221;AI is the intelligence behind our complete service solution. Zendesk supports its customers with fast, personalized AI-driven service. You can get started right away, no trainer required.&#8221; uncode_shortcode_id=&#8221;106945&#8243;]AI and automation[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h4&#8243; subheading=&#8221;Zendesk&#8217;s AI Agents solve complex problems autonomously, on any channel. 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