{"id":7476,"date":"2025-04-11T15:37:43","date_gmt":"2025-04-11T14:37:43","guid":{"rendered":"https:\/\/sleepy-bardeen.85-214-143-123.plesk.page\/the-contact-center-of-safety-region-rotterdam-rijnmond-ready-for-the-future\/"},"modified":"2025-04-11T15:37:44","modified_gmt":"2025-04-11T14:37:44","slug":"the-contact-center-of-safety-region-rotterdam-rijnmond-ready-for-the-future","status":"publish","type":"post","link":"https:\/\/contactcenterlive.nl\/en\/the-contact-center-of-safety-region-rotterdam-rijnmond-ready-for-the-future\/","title":{"rendered":"The contact center of Safety Region Rotterdam &#8211; Rijnmond ready for the future"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-158164&#8243; back_image=&#8221;2627&#8243; back_repeat=&#8221;no-repeat&#8221; back_attachment=&#8221;scroll&#8221; back_position=&#8221;left center&#8221; kburns=&#8221;zoom&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;-4&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; shadow=&#8221;std&#8221; width=&#8221;1\/1&#8243; back_size=&#8221;cover&#8221;][vc_custom_heading auto_text=&#8221;excerpt&#8221; text_font=&#8221;font-103745&#8243; text_size=&#8221;h4&#8243; text_color=&#8221;accent&#8221; css_animation=&#8221;typewriter&#8221; animation_speed=&#8221;600&#8243;]This is a custom heading element.[\/vc_custom_heading][vc_column_text]Safety region Rotterdam-Rijnmond wants to deal smarter with reachability through cross-media contact channels such as telephony, e-mail and chat, and was looking for a solution that also offers good reporting capabilities. The region was therefore looking for a flexible and future-proof application for their contact center. In two weeks time, Contact Center Live made sure that Safety Region Rotterdam-Rijnmond was ready for the future. Are you curious how this went? Aimee Desaunois, project leader Customer Contact Center at the Safety Region, shares her experience.    <\/p>\n<p>https:\/\/youtu.be\/ltMx4RGdivg[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Being future-ready as a contact center? What does that mean? Contact Center live ensured in 2 weeks that Safety Region Rotterdam Rijnmond became future proof. Watch our video!   <\/p>\n","protected":false},"author":4,"featured_media":5291,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[84],"tags":[],"class_list":["post-7476","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-salesforce-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Being future-ready as a contact center? What does that mean? Safety Region Rotterdam Rijnmond takes you along, watch the video here!<\/title>\n<meta name=\"description\" content=\"Being future-ready as a contact center? What does that mean? Contact Center live ensured in 2 weeks that Safety Region Rotterdam Rijnmond became future proof. 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