{"id":7557,"date":"2025-04-11T15:37:58","date_gmt":"2025-04-11T14:37:58","guid":{"rendered":"https:\/\/sleepy-bardeen.85-214-143-123.plesk.page\/back-to-basics-what-is-a-help-desk\/"},"modified":"2025-04-11T15:37:58","modified_gmt":"2025-04-11T14:37:58","slug":"back-to-basics-what-is-a-help-desk","status":"publish","type":"post","link":"https:\/\/contactcenterlive.nl\/en\/back-to-basics-what-is-a-help-desk\/","title":{"rendered":"Back to basics. What is a help desk?"},"content":{"rendered":"

[vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”0″ bottom_padding=”2″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column width=”1\/1″][vc_row_inner][vc_column_inner column_width_percent=”100″ gutter_size=”3″ override_padding=”yes” column_padding=”3″ style=”dark” back_color=”color-158164″ back_image=”2627″ back_repeat=”no-repeat” back_attachment=”scroll” back_position=”left center” kburns=”zoom” overlay_alpha=”50″ shift_x=”0″ shift_y=”-4″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ shadow=”std” width=”1\/1″ back_size=”cover”][vc_custom_heading auto_text=”excerpt” text_font=”font-103745″ text_size=”h4″ text_color=”accent” css_animation=”typewriter” animation_speed=”600″]This is a custom heading element.[\/vc_custom_heading][vc_column_text]With all kinds of new channels, functionalities and different help desk software vendors, you could easily get lost. This sometimes makes choosing a solution that suits you more complex than necessary. Time to go back to basics. What exactly is a help desk and why is it important? <\/em><\/p>\n

Helping People<\/h3>\n

In essence, a help desk can mean anything within an organization. Taking a virtual look at Wikipedia<\/a>, we read that a help desk is a location or person where questions can be asked or faults can be reported or advice can be obtained about a particular product or service. Whether it’s an internal help desk like an IT service desk or an external help desk like customer service, it all revolves around the same basic principle, we read on Zendesk<\/a>‘s site: helping people and giving them a place where they can go to get help. <\/p>\n

Promote loyalty<\/h3>\n

We all understand that this is important, and we know that a help desk promotes customer satisfaction, both internally and externally. After all, if a customer has questions or problems with your product or service, a help desk can help solve those problems and thus promote loyalty. But what do the facts tell us? <\/p>\n

A few interesting facts<\/h3>\n

Zendesk’ s Customer Experience Trends Report, 2020<\/a> tells us some great facts about help desk or customer service impact.<\/p>\n