In view of the rapid technological developments in the field of interactive multichannel customer contact, innovation is a must. Contact Center Live is continuously working to respond quickly and effectively to the dynamics of the market and continues to develop new off-the-shelf and custom solutions.


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Zendesk centralises all your customer contacts, so nothing gets missed anymore and everything is searchable from a single location. Whether your customers contact you by e-mail, phone or through a chat session, you can manage all your contacts from one system.


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A unique and powerful software package for your entire business, developed by a company that wants to change the way you work in the long term. Increase sales, make smarter decisions and build better relationships with customers. Your life's work, enhanced by Zoho.


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We have been a MyQM preferred partner since 2020, and we are working to provide agents with the right tools to continuously improve. Use the best coaching software to improve service quality.


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De Native Salesforce integratie leidt Voice, E-mails, Chat, Social media aanvragen naar de juiste medewerkers. Uw team werkt dus slimmer met de in Salesforce beschikbare informatie, terwijl uw klanten snel en betrouwbaar de antwoorden krijgen die ze zoeken.


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Voice over IP, or VoIP, means making phone calls over the internet. It’s very simple. You use your existing internet connection for all your calls/telephony activities. In other words, IP phones work via the internet and not via a telephone network.


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"Customer contact is not one-time and superficial. It is a continuous process consisting of multiple layers: from communication with the customer to handling and reporting and monitoring. Only by looking at customer contact at all levels can you create a 360-degree customer view and work towards that optimal customer experience."

Rob Wegdam, founder of Contact Center Live.

 

12+ years of experience - 100+ clients helped

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Efficient, pleasant, personal

Thanks to our pragmatic, no-nonsense mentality and our ability to react quickly, working with us is always efficient, pleasant and personal. We live and breathe the optimal customer experience.

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