Being future-ready as a contact center? What does that mean? Contact Center live ensured in 2 weeks that Safety Region Rotterdam Rijnmond became future proof. Watch our video!

Safety region Rotterdam-Rijnmond wants to deal smarter with reachability through cross-media contact channels such as telephony, e-mail and chat, and was looking for a solution that also offers good reporting capabilities. The region was therefore looking for a flexible and future-proof application for their contact center. In two weeks time, Contact Center Live made sure that Safety Region Rotterdam-Rijnmond was ready for the future. Are you curious how this went? Aimee Desaunois, project leader Customer Contact Center at the Safety Region, shares her experience.

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