Unlock the full potential of Zendesk by optimizing your environment

Find out how to do this with our free Zendesk Health Check

Set up Zendesk perfectly and create the best customer experience

  • Results within 2 working days
  • No technical knowledge required
  • Receive a complete report with clear steps
  • Investment: €1500. Temporarily absolutely FREE
Do the Zendesk Health Check for Free

The ultimate customer experience?

Since 2007, we have been helping organizations create the ultimate customer experience. Customers expect more and more from customer service, and they also contact us more often through a variety of non-traditional channels. A perfectly designed customer contact system that seamlessly connects all these channels is therefore essential.

Customers have increasingly high expectations and want to be able to contact them through every possible means. As a result, customer contact software quickly becomes quite complex, preventing you from getting the most out of your existing environment.

An optimal customer experience determines the success of your organization and your products or services. After all, a good customer experience leads to higher customer satisfaction, loyal customers and ultimately to more sales. Not for nothing, therefore, is a good customer experience a top priority at almost half of all companies.

Comprehensive Zendesk scan

Just setting up a system perfectly is easier said than done. With our 15+ years of experience, we have therefore developed a comprehensive scan for Zendesk environments that maps out your environment from A to Z. This way, you know exactly where your key areas for improvement lie and how to solve them. This way you know exactly where your most important areas for improvement lie and how to solve them.

Do the Zendesk Health Check for Free

What does this Zendesk Health Check get you:

Higher customer satisfaction

Happy customers are lasting customers. And how do you make them happier than by exceeding their expectations? With the help of the scan and our expertise, your Zendesk environment is set up to exceed expectations.

Fast turnaround of tickets

Fast, faster, fastest. Customers prefer to be helped immediately. A well-designed system ensures an efficient way of working that will help your customers faster.

Grip on your processes

If you don't know where you are, you don't know what steps are needed to get where you want to be. By setting up Zendesk in the right way, you will have the right insights at a glance so you can keep a grip on your processes.

15+ years of experience - 200+ clients served

We work for, among others:

See our customers' experiences with Contactcenterlive's Zendesk health check

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How do we do that?

What do you get in this report?

  • Per configuration part a comprehensive analysis
  • Wrong configurations are highlighted
  • Suggestions for improvement of current design
  • If wishes are known in advance, these are also included in the report.
  • Also proposals outside the Zendesk configuration
  • With our regular Zendesk customers, we do an annual Health Check.

What do you need to do for this?

  • From the customer, we need access to their Zendesk instance. We can go through this independently or with the client.
  • Required time for Zendesk access is about 1 to 2 hours
  • Input for any requirements, future plans v.w.r.t. Customer Journey, upcoming projects.

Do the Zendesk Health Check for Free

  • Results within 2 working days
  • No technical knowledge required
  • Receive a complete report with clear steps
  • Investment: €1500. Temporarily absolutely FREE

We’d love to help you continuously and visibly improve your customer service. Interested? Then contact us without obligation. Together we will create the ideal customer journey for your customers.