Choosing the right call center software in 2021

Since flexibility and agility are vital in a call center environment, here are a few key features for choosing the right call center software.

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Chatbots: The Key to Efficient Customer Service

When the idea of artificial intelligence for customer service was first introduced, many people were skeptical. The idea of chatbots assisting or possibly replacing human agents was exciting, but was…

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5 Customer Expectations Your Brand Needs to Meet

What do customers really want? As technology changes the ways in which they interact with brands, expectations continue to shift. While many companies are embracing tools such as artificial…

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5 Tips for Sales Agent Communications

The rise of omnichannel practices has undoubtedly increased pressure on brands to capitalize on every sales opportunity. With customers reaching out on channels as diverse as social media, messaging,…

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6 Customer Survey Mistakes to Avoid

Customer surveys are a time-tested method for gaining valuable feedback. However, the quality of a survey, as well as its timing, make all the difference. If customers feel inconvenienced or fail to…

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5 Tips for Managing Customer Data

Customer data has long been a sensitive issue. Given recent stories in the news about companies mishandling data, it’s no wonder that consumer confidence has been impacted. A Pew Research Center…

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6 Tips for building a thriving help center

Customers want to help themselves. They are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. In a recent survey,…

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5 must-haves in B2C customer support

Comparing the differences in customer service for business-to-consumer (B2C) and business-to-business (B2B) means understanding the scope of each method. Both approaches are designed to accommodate a…

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5 Ways to Better Understand Your Customers

Every company’s success depends on understanding customers’ desires. In our modern era of big data and artificial intelligence, it may seem that technology holds the key to determining the best ways…

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