With over 14 years of support experience within the software industry, Antoine is a true CX expert in the field of customer support. With his extensive knowledge and expertise, he has spent the past 7 years focusing on managing/coaching teams and optimizing customer experience. His in-depth experience with Zendesk allows him to move quickly and has a keen understanding of our customers' needs. At Contact Center Live, he is CX Consultant and responsible for implementations, training, migrations and customization assignments. Antoine approaches his work with a solid background and infectious enthusiasm, making him a valuable addition to our team.