Tickets
All your customer contacts at a glance
Zendesk centralises all your customer contacts, so nothing gets missed anymore and everything is searchable from a single location. Whether your customers contact you by e-mail, phone or through a chat session, you can manage all your contacts from one system.
Knowledge Base
Help customer to help themselves
Enable your customers to quickly find answers themselves in a knowledge base. The knowledge base is easy to adapt to their own requirements and design. Expand the reach of your environment by allowing your customers to share articles, ideas and questions through their favourite social networks.
Messaging
Personalise your business
Make the contact with your customers interactive by communicating with them through live chat sessions. Easily add chat functionality with your company and brand to your website and increase the productivity of your support and hence customer satisfaction. When a visitor comes to your website, you’ll know who they are and which pages he or she is viewing.
Personalise your business
Make the contact with your customers interactive by communicating with them through live chat sessions. Easily add chat functionality with your company and brand to your website and increase the productivity of your support and hence customer satisfaction. When a visitor comes to your website, you’ll know who they are and which pages he or she is viewing.
Peter Lingen
Want to integrate Zendesk into your communication channels?
In our demo, you’ll discover how Zendesk can improve your relationship with your customers and provide an experience that meets their expectations. We’d love to demonstrate the options to you in order to find the ideal solution.
Reporting
Information is key
By effectively measuring the performance of your team and team members, as well as customer trends and developments, you can improve your support organisation. Zendesk offers extensive reporting and analysis tools for this purpose, consisting of more than 20 ready-to-use, fully customisable reports and dashboards.
BUSINESS RULES
Improve response times with smart automation
Increase productivity by automating business rules and predefined responses to frequently asked questions. Identify and respond quickly to high priority issues with configurable ticket views.
SECURITY
Keeping your data private and secur
Your data is protected at multiple levels by means of modern security services, including physical security, infrastructure security and application security. Zendesk servers are hosted on Tier III, SSAE-16 or ISO 27001 compliant facilities. Our security approach has been evaluated under the Zendesk SOC 2 Type I certification and our risk analysis process is in line with the ISO 27001 standard. Which means your data is guaranteed to be private and secure.
Mobile
Support from any location
Customer service doesn't stop when you leave your desk. Zendesk offers proprietary apps for your favourite mobile devices, so you can receive real-time notifications and view and respond to tickets. That way, you can be there for your customers at any time and from any location
Contact Center Live are easy to get hold of and proactive in coming up with ideas. They also offer training to explain what they do, so that as a company you can do it yourself in the future! Which means that eventually you’ll have the expertise in-house.
We did different projects with CCL successfully. Wide product knowledge, creative and solution oriented. Good thing is that there is one contact persons (in our case it was/is Bruce) who has great knowledge of Zendesk to advise how to translate a process into the system. Communication is direct and efficient, a bit Dutch :-) . Great commitment to deliver within the agreed deadline and always available to answer our questions and to give us advise, also about outside of the project scope.
I have known Contact Center Live for about 7 years now as a multi-platform consultancy partner for contact center related applications. When looking for a partner to help us organizing Zendesk to match our growth and wishes for the next years it was clear CCL would be invited at the table. After alignment they were quick to start making our use of Zendesk more functional and offer diverse options from short to long term commitments which made us (an international e-commerce firm with 80 seats) decide to connect ourselves to CCL for the next 3 years. Since then they have proved to be very pro-active, relyable and all together nice people to work with. Biggest achievement: putting up our HelpCenter through Zendesk just before Black Friday which proved itself by lowering calls and mails in great numbers.
Contact us or request a demo
We’d love to help you continuously and visibly improve your customer service. Interested? Please feel free to contact us with no obligation. Together we will create the ideal customer journey for your customers.