With more than 20 years of experience in the call center world, Alex has seen many a solution pass the revue. Because this often had to be realized with limited resources, it is not strange for him…

Soeradj is a dedicated colleague at Contact Center Live, where he supports customers as much as he can. Thanks to his patience, empathy and strong communication skills, he makes sure every customer…

With over 14 years of support experience within the software industry, Antoine is a true CX expert in the field of customer support. With his extensive knowledge and expertise, he has spent the past…

With over 20 years of experience within the travel industry, Marc knows the importance of mastering all aspects of the software development process and creating a clear overview in complex…

Sint has been working in ICT since 1992 and has since accumulated extensive experience as a System Administrator, Incident and Change Manager. His work for Contact Center Live focuses on monitoring…

From banking to Contact Center Business might seem like a big step, but in practice the two sectors have much in common. Boudewijn worked at ABN AMRO Bank for ten years, where his responsibilities…

With over fifteen years of experience within the contact centre industry, Bruce is a true expert in the field. Most of that time was spent at the Experience Group, where he was involved in automating…

With over 14 years of experience as a functional administrator of contact centre solutions and in management within this industry, Elmer focuses on your needs as a customer. As Consultancy Manager,…

With over 20 years’ experience within the contact centre business, Marco is a seasoned technical consultant. He works closely with clients to resolve deeper integration issues. Thanks to his many…

As a Technical Consultant, Mark is responsible for technical implementations, migrations and training. In his work, the customer comes first, and he does all he can to make sure the service offered…

As a system administrator, Marnix contributes to the rapid and proper handling of all customer questions with his service-oriented attitude. If he can’t resolve the issue himself, he escalates it to…

In zijn functie van Supportmedewerker pakt Peter de vragen die bij de Helpdesk van Contact Center Live binnenkomen, samen met zijn collega direct op. Hij zet zich voor de volle 100% in om het…

With over fifteen years of experience in ICT/telecommunications, Rob is a walking encyclopaedia when it comes to contact centre solutions. After studying Commercial Economics, Rob began his career at…

Customer satisfaction is paramount for Tom. As a Support employee, he immerses himself in every question received by Support and, along with his colleague, he tackles each one with great enthusiasm.…