We weten allemaal hoe het voelt om als klant niet gehoord te worden. Met een efficiënte klantcontactomgeving zorg je voor blije klanten en tevreden medewerkers.

Na een uitgebreide training waarin je zoveel mogelijk ins en outs van de organisatie en het systeem leert doorgronden, ga je aan de slag als developer met hierin consultancy taken. Je bent betrokken…

Als je zorgt dat je klant zich op alle vlakken gehoord voelt, draag je bij aan de ideale klantreis en daarmee aan het succes van je organisatie. Hoe doe je dat?

Every company’s success depends on understanding customers’ desires. In our modern era of big data and artificial intelligence, it may seem that technology holds the key to determining the best ways…

What do customers really want? As technology changes the ways in which they interact with brands, expectations continue to shift. While many companies are embracing tools such as artificial…

The rise of omnichannel practices has undoubtedly increased pressure on brands to capitalize on every sales opportunity. With customers reaching out on channels as diverse as social media, messaging,…

Customer surveys are a time-tested method for gaining valuable feedback. However, the quality of a survey, as well as its timing, make all the difference. If customers feel inconvenienced or fail to…

Customer data has long been a sensitive issue. Given recent stories in the news about companies mishandling data, it’s no wonder that consumer confidence has been impacted. A Pew Research Center…

Customers want to help themselves. They are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. In a recent survey,…

Comparing the differences in customer service for business-to-consumer (B2C) and business-to-business (B2B) means understanding the scope of each method. Both approaches are designed to accommodate a…